Director – IT Network Operations

Schedule: Full Time


Location Specific Information:

Director – IT Network Operations


Who You’ll Work For

REEF Technology is the ecosystem that connects the world to your block. Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location offers a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, rideshare and autonomous vehicle buffering areas, community spaces for pop-up businesses, and more.


REEF Technology has reimagined the role of a parking facility. We are the largest network of parking lots in North America, believing these locations can do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs. 


We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.


What You’ll Do

The Director – IT Network Operations will be responsible for providing strategic leadership and direction for the organization’s IT Operations function and coordinating alignment with the physical security function. You will reports directly to the VP of IT Services and Operations. You will build and sustain a Network and Security Operations Center that integrates existing IT operational capabilities with vendor NOC/SOC capabilities. You will also need to ensure continuous alignment of the IT Operations group with the established IT Governance and Risk Compliance group and the published IT security policies, standards, and controls.  You’ll be responsible for developing and championing the methods and structure for measuring IT operational metrics through regular status monitoring of IT services and operations.


You will be a key team player who can encourage and lead effectively under pressure and changes. You’ll also improve service levels with a customer satisfaction-/business-centric mindset aligned with IT disciplines. Your objective is  to meet business strategic goals with cross-functional individuals within a matrix organization with aggressive business demands. If you love the challenge of a fast paced work environment and aspire to lead a team of skilled IT professionals, we’ve got a Director- IT Network Operations role for you!


 Manage Critical Processes

-  Oversee all technology operations and evaluate operations processes against established goals.

 Manage and implement IT policies, standards, and procedures in alignment with the IT Security polices published by the IT GRC group.

-Manage entire lifecycle of the IT infrastructure including the evaluation, recommendation, procurement, and deployment of all IT infrastructure in alignment with established multi-year plans and objectives.

- Manage existing operations team and provide organizational development plans; organize hiring, setting of goals, tracking and managing performance.

Establish, Enforce, & Evaluate!  

-  Provide regular IT operational updates and metrics to the VP, IT Operations and Services.

-  Effectively manage and integrate vendor provided NOC/SOC capability into the IT operational group and hold vendor accountable for service delivery SLAs.

-  Understand and evaluate the business requirements of all departments to determine their technology needs.

 -  Initiate and seek approval for IT infrastructure projects, including developing a business case, scope, schedule, and budget for each.

  - Understand and evaluate the business requirements of all departments to determine their technology needs.

-  Provide architectural oversight for all IT infrastructure systems. Including the alignment to a 5-year infrastructure roadmap, plans and  objectives.

-  Strong project management and execution, to facilitate IT infrastructure solution, development, and decision making.

Cultivate Technology Security, Safety, & Availability  

-  Establish and maintain information security roles and access privileges and perform security monitoring to minimize business operations impact of information security vulnerabilities and incidents.

-  Protect enterprise information as required by the business.

- Maintain server (cloud or local) and desktop systems, firewalls, switches, routers, encryption systems, and all host security systems that utilize industry best practices to meet corporate objectives.

-  Manage and implement IT policies, standards, and procedures in alignment with the IT Security polices published by the IT GRC group.

  Spark Employee Relationships, Partnerships, & Communication 

-  Maintain the enterprise infrastructure while coordinating with product development, the IT applications team, and working closely with business and IT leaders and vendors.

- Develop and continuously improve standard operating procedures and monitoring activities to influence the delivery of high-quality services and technology solutions.

-  Lead all members of the IT Infrastructure Team to deliver a high level of customer satisfaction.

-  Match resources and skills with project and support work, manage stakeholder expectations, and deliver on time and on budget with adherence to established SLAs.


What We Want from You

  -Advanced degree in technology (computer science/engineering or related field) preferred


-  Bachelor of Science Degree in Technology, Computer Science or equivalent work experience


-  10+ years of progressive leadership experience in computing and information security, including experience with Internet technologies and security issues


-  Deep understanding of application and infrastructure technologies (compute, storage, network, database, web, integration, virtualization, firewalls, load balancers, cloud hosting)

 -  Proven experience as IT director or similar role.

 - Experience developing and delivering complex technology architecture on enterprise level/scale.

 -Strong facilitation skills to engage subject matter experts to define requirements and conduct detailed design reviews with project team.

 -  Experience in agile software development, automated testing and DevOps experience.

 -Willingness to travel and work overtime and on weekends with short notice.

 -Ability to communicate effectively, orally and in writing, and to manage time and workload effectively which includes planning,              organizing and prioritizing.

 - Knowledge of current and emerging industry technologies


What We’ll Provide


Life and Disability
Paid Time Off (PTO

Salary- $110,000.00/year+ bonus


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.

- Work is performed in a professional office environment.

Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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