Who You’ll Work For
REEF is the ecosystem that connects the world to your block, with nearly 5,000 locations across North America. Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that serves the needs of the on-demand economy. Each location leverages its proximity to where large concentrations of people live and work, offering a variety of services, including micro-fulfillment and distribution centers, mobility solutions, and buffer zones that reduce traffic and congestion.
REEF Kitchens is a core part of this ecosystem that allows food entrepreneurs and restaurants to open and quickly expand their businesses with minimal operational and capital costs. Our national network of delivery-only kitchens lowers the barriers and costs for business owners and helps bring fresh, healthy, high quality food to local neighborhoods.
We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.
What You’ll Do:
You'll be a swift-maneuvering, high-energy task force member who helps consumers choose fact over fear amid the nation's infamous COVID-19 pandemic. From directing traffic to analyzing digital device queues, you'll streamline our COVID-19 testing tent operations and top-notch testing resources, while mobilizing REEF's global agenda to enhance proximity to consumers and ensure safety and security. Don't fret – you'll have proper training and personal protection equipment (PPE), with little-to-no exposure to COVID-19 testing tents. If you've got the grit and tenacity to thrive in fast-paced, active environments, we've got an Ambassador position just for you.
Please Note: Employees will be expected to use their own cellular devices and data to execute and achieve the basic, day-to-day functions of this role. Employees will not sanitize, touch, clean, or sterilize any healthcare-related equipment (i.e. medical devices) and will adhere to hygiene guidelines and appropriate PPE – with no face-to-face contact and closed car windows at all times
Foster Customer Success
Ø Act as a fast-moving, courteous company brand ambassador by who interfaces with guests, directs traffic, and communicates testing site regulations in a professional and polite manner
Ø Interface with customers – while maintaining the notable CDC-regulated 6-feet rule – to quickly answer questions, provide support, and maintain testing center traffic flow
Streamline Testing Site Operations
Ø Eliminate congestion and expedite wait times – while working with agility and speed – by executing check-in and patient verification processes by directing traffic and navigating testing participants through the testing drive-through process
Ø Leverage mobile-enabled device queues to track, monitor, and elevate testing site activity and provide hospitality service to patients
Maintain Safety, Security, & External Site Cleanliness
Ø Deploy vehicle safety and security procedures to directing traffic and reporting incidents and claims to location-designated leadership
Ø Cultivate safety and security by adhering to HIPAA and hospital regulations and advising customers to keep their windows closed
Ø Maintain a clean, debris-free outside work area by exclusively cleaning trash, not medical devices or any healthcare-related equipment
What We Want From You:
Ø At least 18 years of age
Ø Ability to learn quickly and use sound decision making to thrive in fast-paced environments
Ø Previous COVID-19 training, preferred, but not required
Ø Previous experience in a high-volume, fast-paced environment, preferred
Ø A strong work ethic and reliability with professionalism and poise
Ø Must be willing to participate in the company’s pre-employment screening process, including a background investigation
What We’ll Provide (Full-Time Only):
Paid Time Off (PTO)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ø Move around the property by walking for extended periods of time, sometimes for the entire duration of shift
Ø Stand for extended periods of time, sometimes for the entire duration of shift
Ø Sprinting short distances
Work is performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes
Ø Proper training and personal protection equipment will be provided
Ø Employees are expected to wear masks, traffic vests, vinyl gloves, nitrile-dipped work gloves, and steel-toed shoes
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.