Director, IT Network Operations

Schedule: Full Time
Monday - Friday




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Director, IT Network Operations

Who You’ll Work For

REEF Technology is the ecosystem that connects the world to your block. Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location offers a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, rideshare and autonomous vehicle buffering areas, community spaces for pop-up businesses, and more.

 

REEF Technology has reimagined the role of a parking facility. We are the largest network of parking lots in North America, believing these locations can do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs. 

 

We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.

The Director IT Network Operations will be responsible for leading a team of engineers, administrators, and desktop support analysts to ensure the efficient operation of the company network and end users. They will oversee the purchase and provision of new systems, as well as monitor and diagnose networks hardware issues and, act as a coach for the team while, collaborating with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The Director IT Network Operations will be a key team player who can encourage and lead effectively under pressure and changes while, improving service levels with a customer satisfaction-/business-centric mindset aligned with IT disciplines and objectives to meet business strategic goals with cross-functional individuals within a matrix organization with aggressive business demands.

 

Primary Duties and Responsibilities:

  • Team and organizational development, including hiring, setting goals, tracking and managing performance

  • Project management and execution

  • IT infrastructure solution development and decision making

  • Prioritize work to ensure responsiveness and delivery on commitments

  • Developing and improving processes

  • Lead all members of the IT Infrastructure Team to deliver a high level of customer satisfaction

  • Match resources and skills with project and support work, manage stakeholder expectations, and deliver on time and on budget with adherence to established SLA s

  • Initiate and seek approval for IT infrastructure projects, including developing a business case, scope, schedule, and budget for each

  • Create a task level plan for each IT infrastructure project and use the plan to effectively manage resources and deliver the expected scope on time and within budget.

  • Develop and continuously improve standard operating procedures and monitoring activities to influence the delivery of high-quality services and technology solutions

  • Maintain the enterprise infrastructure while coordinating with product development, the IT applications team, and working closely with business and IT leaders and vendors

  • Maintain server (cloud or local) and desktop systems, firewalls, switches, routers, encryption systems, and all host security systems that utilize industry best practices to meet corporate objectives

  • Maintain the WAN and LANs at the company's offices in the US and abroad.

  • Identify and classify issues and associated root causes and provide timely resolution to prevent recurring incidents. Reduce the number of operational problems

  • Define, operate and monitor systems for information security management

  • Protect enterprise information as required by the business.

  • Establish and maintain information security roles and access privileges, and perform security monitoring to minimize business operations impact of information security vulnerabilities and incidents

  • Organize team to provide support for application projects as well as existing application software

  • Create and maintain level of service standards and operating policies/procedures for availability of the overall system as well as individual system components

  • Prepare budget recommendations for operational support as well as projects

  • Conduct performance reviews and hold employees accountable for optimal performance of their responsibilities  

KNOWLEDGE, SKILLS AND ABILITIES:

  • Exceptional technical skills with implementation, architecture, and integration experience
  • Experience developing and delivering complex technology architecture on enterprise level/scale
  • Strong facilitation skills to engage subject matter experts to define requirements and conduct detailed design reviews with project team
  • Experience in agile software development, automated testing, and DevOps experience.
  • Willingness to travel and work overtime and on weekends with short notice
  • Ability to communicate effectively, orally and in writing, and to manage time and workload effectively which includes planning, organizing and prioritizing
  • Knowledge of current and emerging industry technologies

 

EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:

 

  • Bachelor's degree in Computer Science/Engineering or related field (or equivalent work experience)
  • 10 plus; years in related field, with at least 3 years in a management role
  • Minimum 5 years of experience leading complex programs/projects with proven record of successful completion
  • Deep understanding of application and infrastructure technologies (compute, storage, network, database, web, integration, virtualization, firewalls, load balancers, cloud hosting)

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