Location Specific Information:
Help Desk Level 2
Who You’ll Work For
REEF Technology is the ecosystem that connects the world to your block. Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location offers a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, rideshare and autonomous vehicle buffering areas, community spaces for pop-up businesses, and more.
REEF Technology has reimagined the role of a parking facility. We are the largest network of parking lots in North America, believing these locations can do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs.
We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today
What You Will Do
Respond to systems, applications, hardware, and other client problems by investigating problems and taking corrective actions.
Provide telephone and desk-side second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Windows 7, Windows 8, Windows 10), Blackberry, telecommunications and suite of Impark’s business applications.
Configure, install and update desktops, laptops and peripherals.
Perform desktop application installations, upgrades, and support and maintenance activities.
Monitor and resolve opened tickets in a timely fashion, meeting or exceeding defined service levels while providing quality solutions.
Document all actions and solutions within helpdesk tickets and update the technical details within operational procedures as appropriate.
Ensure customer satisfaction, including taking ownership of an opened tickets and ensuring incidents are fully resolved.
Create and maintain support documentation and document operational processes as related to the operations of Customer Care team.
Working in an IT environment 3-5 years in a Help Desk role.
Basic understanding of Infrastructure, Business Applications, and Help Desk technology
Working knowledge of Active Directory and related user management tasks
Well developed practical operating knowledge of common desktop / laptop hardware and application software specifically, Windows, MS Office Suite, workstation imaging processes and print services and printers; system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
Gathering information, analyzing and providing trending analysis
College Diploma with an IT specialty or Business Administration with emphasis on communications and/or equivalent experience.
Professional certifications such as the Help Desk Institute Customer Support Specialist (CSS) , Help Desk Analyst (HDA) , A+ certificate, etc
Unique opportunity to be part an early stage and fast-growing startup driving disruption in the food-tech space
Work with a smart, dedicated and passionate team in vibrant culture
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