WHO WE ARE:
REEF Technology is the ecosystem that connects the world to your block. Each REEF hub is a thriving, connected ecosystem of businesses, cities and people, that enables and provides the delivery of products and services to more people than ever before. Each location offers a variety of services including micro-fulfillment centers, bike and scooter rental stations, electric vehicle charging, ride share and autonomous vehicle buffering areas, community spaces for pop-up businesses, and more.
REEF Technology has re-imagined the role of a parking facility. We are the largest network of parking lots in North America, believing these locations can do a lot more than just store your car. They serve as buffers for high density, high activity areas and, as such, alleviate congestion and the ensuing pollution. But, with the explosive growth of the sharing and on-demand economy, it is expected that the need for parking to solely store cars will be outgrown by other needs.
We are part of SoftBank, and its portfolio of leading companies transforming business and commerce at the cutting edge of technology in the world today.
With REEF KITCHENS, we enable restaurants to reach more people in the most attractive neighborhoods in hundreds of new cities – without additional capital – by providing turnkey solutions for food preparation and delivery staging and fulfillment.
More consumers are utilizing food delivery services every day, and while this means more opportunities for restaurants, it also means more challenges and complexity to be managed. Our REEF KITCHENS allow for on-site food preparation and our centralized locations serve as an optimal base for food delivery services, so your customers get their meals exactly as you intend them to-fast and fresh.
The District Manager is a multi-unit position that provides direction and support to the Execution Kitchen (EK) teams within a geographic area (typically up to 5-12 vessels) to ensure delivery of a superior service product and to maximize the profits of the vessels. They will be the immediate supervisor of a group of EK teams and performs functions to ensure that staff selected will be trained, coached and held accountable to maintain performance standards.
Primary Duties and Responsibilities
Responsible for reviewing and diagnosing the business health using available metrics, reports, observations and tools. Identifying potential/present performance gaps and root source of variance in business operations as well as effectively implementing solutions.
Directs operational and procedural activities for each unit in the market. Ensuring compliance with standards in the areas of quality, service, cost controls, product safety, security, cleanliness, product preparation, employee relations and administration. Identifies performance gaps and coaching EK teams to improve performance.
Ensures compliance with all federal/state/local laws and regulations in the areas of health, safety, labor and employment, as well as any applicable company policies, guidelines and procedures. Communicates all pertinent Company information to Reef personnel.
Works with the City Director to effectively select, hire, train and develop EK teams. Conducts regular performance reviews with EK supervisors and coaches them on the process of performing effective reviews of their teams. Uses company performance management processes to coach performance and assist the City Director in making wage, promotion and termination decisions.
Works with the EK teams to ensure the equipment and facility are maintained and preventative maintenance occurs on an appropriate schedule. Must be able to make independent decisions regarding repairs and works within the company guidelines to facilitate repairs or replacements as required. Follows purchase order process and approves invoices within authority and provides input in the budgeting process.
Reviews administrative tasks including but not limited to: employment paperwork (new hire, terminations, leaves of absence, injury, etc.), conducts and/or oversees new hire orientations, ensures proper execution of various audit, inventory and ordering processes.
Coaches EK teams to effectively plan, coordinate and implement marketing strategies and activities to promote brand awareness and enhance community relationships.
Investigates and resolves guest complaints, takes corrective actions and recovers guests. Performs other related activities in accordance with policies and procedures as deemed necessary on a market basis.
Responsible for the supervision of EK Managers and EK teams. Notable responsibilities also include: coaching, auditing, training, performance managing, scheduling, onboarding, (others may not be listed). The position will also require delegation as well as a hands-on approach to development
KNOWLEDGE, SKILLS AND ABILITIES:
Strong leadership skills
Excellent communication skills
Must be extremely self-sufficient and resourceful
Ability to plan and implement budgets on small and large scales
Possesses and demonstrates a strong commitment to Reef operations, customer service, cost control, quality, employee relations, retention and development
Availability to work all shifts and days of week
Willingness to perform other duties as assigned.
EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:
B.A./B.S. in Business, Management or any related field, preferred
3+ years’ experience working in a multi-unit restaurant or kitchen management capacity with quantifiable results.
Proven business acumen along with the ability to identify talent and develop people.