Location Specific Information:
At least 18 years of age. General maintenance/custodial experience. Excellent customer service and communication skills. Ability to learn quickly and use sound decision making to thrive in fast-paced environments
The Office Ambassador performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the parking facility that exceeds our customer/client’s expectations. The Ambassador is responsible for greeting and assisting guests, validating parking, answering intercom/emails/phone calls, and maintaining monthly parker list by doing self-audits. The Ambassador works closely with fellow team members, Operations Manager, and/or Assistant Manager to ensure that audits are accurate, and work is completed in a timely manner.
QUALIFICATIONS, SKILLS & EXPERIENCE:
At least 18 years of age
Excellent customer service and communication skills
Ability to verbally communicate with guests in person and written communication skills via email
Previous computer knowledge (Microsoft Office, Outlook), preferred
Previous customer service experience, preferred
Work is performed indoors for extended periods of time including up to the entire duration of shift.
Answer emails and phone calls incoming/outgoing – review and respond to emails within the hour of being received.
Answer the intercom in a friendly and courteous manner – if card/toll tag was not working, find out why and confirm with Employee via email what changes were made.
Phone calls incoming/outgoing – confirm via email if made any changes to account
Accept payments for parking offers – offers normally go out on a Friday
Maintain the monthly subscribers list by doing self-audits on updates made to assigned garage. Audits must be complete by the 13th of each month.
Daily updates to visitor parking log
Assist guests in operating pay machines via intercom or in person; educate guests regarding parking policies.
Greet arriving and departing guests in a friendly and courteous manner.
Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary.
Immediately report any accidents, incidents or safety concerns to Operations Manager.
Always communicate professionally with guests, client, and teammates.
All other duties as assigned.
Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reef Technology is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.