Parking Ambassador

Schedule: Seasonal
Weekdays and Weekend 9am to 5pm




TIPPED POSITION:
NO


Location Specific Information:
North Myrtle Beach - Seasonal Position, Hours of Operation 9am to 5pm, Weekday and Weekend work Required

POSITION OVERVIEW:

The Office Ambassador performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the parking facility that exceeds our customer/client’s expectations. The Ambassador is responsible for greeting and assisting guests, validating parking, answering intercom/emails/phone calls, and maintaining monthly parker list by doing self-audits. The Ambassador works closely with fellow team members, Operations Manager, and/or Assistant Manager to ensure that audits are accurate, and work is completed in a timely manner.

QUALIFICATIONS, SKILLS & EXPERIENCE:

  • At least 18 years of age

  • Excellent customer service and communication skills

  • Ability to verbally communicate with guests in person and written communication skills via email

  • Previous computer knowledge (Microsoft Office, Outlook), preferred

  • Previous customer service experience, preferred

PHYSICAL DEMANDS:

  • Sitting at a computer monitor for extended periods of time entering data

WORKING CONDITIONS:

Work is performed indoors for extended periods of time including up to the entire duration of shift.

DAILY FUNCTIONS:

  • Answer emails and phone calls incoming/outgoing – review and respond to emails within the hour of being received.

  • Answer the intercom in a friendly and courteous manner – if card/toll tag was not working, find out why and confirm with Employee via email what changes were made.

  • Phone calls incoming/outgoing – confirm via email if made any changes to account

  • Accept payments for parking offers – offers normally go out on a Friday

  • Maintain the monthly subscribers list by doing self-audits on updates made to assigned garage. Audits must be complete by the 13th of each month.

  • Daily updates to visitor parking log

  • Assist guests in operating pay machines via intercom or in person; educate guests regarding parking policies.

  • Greet arriving and departing guests in a friendly and courteous manner.

  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary.

  • Immediately report any accidents, incidents or safety concerns to Operations Manager.

  • Always communicate professionally with guests, client, and teammates.

  • All other duties as assigned.

WEEKLY FUNCTIONS:

  • Enter garage counts into Share-Drive and submit weekly report every Friday to Property Management

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reef Technology is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Please Answer ALL Questions Below

Are you at least 18 years of age?

Do you have any customer service experience?

This job requires constantly move around the property by walking for extended periods of time, sometimes for entire duration of shift. are you ok with this?


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